Our frequently asked questions. Find out about our shops, refund policies and donations.

HOW CAN I TRACK MY ORDER?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

HOW TO RETURN MY ITEMS?

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Your item needs to have the receipt or proof of purchase.